DIGETE integrates information and communication technologies into the educational process — the legacy of the “Huascarán” project and its successors — reporting to the Vice-Ministry of Pedagogical Management. It managed and monitored educational technology for public schools without any systematization: the technology existed, but knowledge management did not. Decisions rested on goodwill and the prior experience of office heads, with no feedback on whether equipment was right or service quality was acceptable — effectively working blind. The first obstacle was cultural: users feared systematization was an individual-evaluation tool, and there was no clear plan for what data to keep or how to filter what mattered.